Over the past years, Charpie has supported global clients in offshore engineering, environmental monitoring, SAR, etc, helping them complete projects with greater ease and reliability.
We are committed to working with clients across industries to make underwater tasks more accessible and affordable.
R&D and sales of underwater ROV, AUV and toolings
+86-21-5881 0772 (9am-6pm, Mon-Fri)
28th Floor, No. 100 Century Avenue (SWFC), Shanghai, China
91310000MA1K388E03
Warranty Policy
Warranty Period
CHARPIE underwater ROV products are covered by a 6-month limited warranty starting from the date of manufacture.
During the warranty period, CHARPIE will provide free repair or replacement for defects in materials or workmanship under normal and proper use.
Warranty Exclusions
This warranty does not cover damage or malfunction resulting from improper use, including but not limited to:
Physical damage (e.g. dropping, impact, or crushing)
Unauthorized disassembly, modification, or repair
Battery damage caused by over-discharge, incorrect charging, or misuse
Motor blockage due to foreign objects, sand, or debris
Use outside the specified operating environment or parameters
For issues falling outside warranty coverage, repair services are available and a basic material and labor fee may apply.
Please contact CHARPIE customer service (support@charpie.cn) for evaluation and a cost estimate before repair.
Additional Notes (Optional but Recommended)
Warranty coverage applies to the main unit only; consumable parts are excluded unless otherwise stated.
Shipping costs for warranty service may be the responsibility of the customer, depending on the case.
CHARPIE reserves the right to determine whether a product qualifies for warranty service after inspection.
Underwater ROV Frequently Asked Questions (FAQ)
🔧 Product & Technical Questions
What’s the maximum depth your ROVs can operate?
Our ROVs are pressure-tested and rated for depths up to 300 meters. Always check the product specifications before diving.Does the ROV support live video streaming?
Absolutely. Each unit supports real-time video transmission to your control computer. You can view live footage via QGroundControl, VLC, or our custom app.How long can the ROV operate on a single charge?
The 220VAC Powered ROV has unlimited underwater operation hours. For the Li-ion battery powered ROVs, the battery endurance depends on the model and usage. Typically, 2–4 hours of continuous operation under normal conditions.What is the control range?
With a tether connection, you can operate the ROV up to the length of the cable (typically 100–300 meters). Wireless control is available for surface or shallow-water testing only.Is it possible to upgrade the thrusters or add sensors?
Yes. Our ROVs use a modular design, allowing easy upgrades such as DVLs, sonars, USBL systems, lights, and HD cameras.🧭 Navigation & Software
What software is used to control the ROV?
Our ROVs are fully compatible with QGroundControl and ArduSub firmware, offering precise control, telemetry data, and mission planning features.Can the ROV hold depth or position automatically?
Yes. The ROV includes barometric depth hold and stabilized flight features. For advanced station keeping, you can integrate GPS (for surface use) or DVL/USBL for underwater positioning.Is real-time object detection or AI vision supported?
Yes. You can enable OpenCV-based real-time object detection and video overlay when connected to a companion computer (e.g. Raspberry Pi or NVIDIA Jetson).📦 Orders, Shipping & Warranty
Where do you ship from and how long is delivery?
We ship globally from our Shanghai (China) warehouse. Typical delivery times:- Asia: 3–5 days
- Europe / North America: 7–10 days
- Other regions: 10–15 days
31011502019604