Over the past years, Charpie has supported global clients in offshore engineering, environmental monitoring, SAR, etc, helping them complete projects with greater ease and reliability.

We are committed to working with clients across industries to make underwater tasks more accessible and affordable.

R&D and sales of underwater ROV, AUV and toolings
+86-21-5881 0772 (9am-6pm, Mon-Fri)
28th Floor, No. 100 Century Avenue (SWFC), Shanghai, China
91310000MA1K388E03

Warranty Policy

Warranty Period

From the date of manufacture, the product is covered by a 6-month warranty (free repair or replacement for non-man-made damage within the warranty period).

Exclusions

If the issue is caused by improper use (such as dropping, unauthorized disassembly, battery over-discharge, motor blockage, etc.), a basic material fee will be charged for repair. Please contact customer service for details on specific costs.

💬 Underwater ROV Frequently Asked Questions (FAQ)

🔧 Product & Technical Questions

What’s the maximum depth your ROVs can operate? Our ROVs are pressure-tested and rated for depths up to 300 meters. Always check the product specifications before diving.
Does the ROV support live video streaming? Absolutely. Each unit supports real-time video transmission to your control computer. You can view live footage via QGroundControl, VLC, or our custom app.
How long can the ROV operate on a single charge? The 220VAC Powered ROV has unlimited underwater operation hours. For the Li-ion battery powered ROVs, the battery endurance depends on the model and usage. Typically, 2–4 hours of continuous operation under normal conditions.
What is the control range? With a tether connection, you can operate the ROV up to the length of the cable (typically 100–300 meters). Wireless control is available for surface or shallow-water testing only.
Is it possible to upgrade the thrusters or add sensors? Yes. Our ROVs use a modular design, allowing easy upgrades such as DVLs, sonars, USBL systems, lights, and HD cameras.

🧭 Navigation & Software

What software is used to control the ROV? Our ROVs are fully compatible with QGroundControl and ArduSub firmware, offering precise control, telemetry data, and mission planning features.
Can the ROV hold depth or position automatically? Yes. The ROV includes barometric depth hold and stabilized flight features. For advanced station keeping, you can integrate GPS (for surface use) or DVL/USBL for underwater positioning.
Is real-time object detection or AI vision supported? Yes. You can enable OpenCV-based real-time object detection and video overlay when connected to a companion computer (e.g. Raspberry Pi or NVIDIA Jetson).

📦 Orders, Shipping & Warranty

Where do you ship from and how long is delivery? We ship globally from our Shanghai (China) warehouse. Typical delivery times:
  • Asia: 3–5 days
  • Europe / North America: 7–10 days
  • Other regions: 10–15 days
Do you provide a warranty? Yes. All products come with a 6-month limited warranty covering non-human-damage failures. For more details, see our Warranty Policy.
Can I request a custom configuration or bulk order? Of course! We accept custom builds and OEM/ODM requests. Please contact us via the Contact Form or email sales@charpie.cn.
What payment methods are accepted? We p'reprefer international bank transfers (T/T) but also acceptPaypal . All transactions are securely processed.

💡 Usage & Maintenance

How should I maintain the ROV after use? After every dive, rinse the ROV and tether with fresh water, check all seals, and inspect O-rings for debris. Regular maintenance ensures long-term reliability.
Can I operate the ROV in salt water? Yes. All units are designed for saltwater operation, but rinsing with fresh water afterward is essential to prevent corrosion.
Is any training required? Our ROVs are designed for both professionals and beginners. You'll receive a quick-start guide and optional online training video after purchase.
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