Last updated: December 15, 2025

Charpie (“we”, “us”, “our”) operates https://www.charpie.cn, providing underwater ROV products and related services. We respect your privacy and are committed to protecting your personal information.

1. What Information We Collect

When you purchase from our store or contact us, we may collect:

• Name

• Email address

• Shipping and billing address

• Phone number

• Order and transaction details

When you browse our website, we automatically collect:

• IP address

• Browser and device information

• Pages visited and usage data

2. How We Use Your Information

We use your information to:

• Process orders and payments

• Deliver products and services

• Communicate with you about orders or inquiries

• Improve our website and products

• Send product updates or marketing emails (only with your consent)

3. Consent

By providing personal information to complete a transaction, place an order, or contact us, you consent to its collection and use for that specific purpose.

For marketing communications, we will ask for your explicit consent. You may withdraw your consent at any time by contacting us.

4. WordPress & WooCommerce

Our online store is built using WordPress and WooCommerce.

Your data is stored through WordPress and WooCommerce databases and applications, secured on protected servers with firewalls and standard security measures.

5. Payments

Payments are processed through secure third-party payment gateways.
We do not store or process your credit card information directly.

Payment providers comply with PCI-DSS standards, ensuring secure handling of payment data.

6. Third-Party Services

We may share limited information with third-party service providers (such as payment processors, shipping companies, and analytics tools) only to the extent necessary to perform their services.

These providers have their own privacy policies, and your information may be subject to the laws of their jurisdictions.

7. Cookies

We use cookies to maintain cart functionality and improve user experience, including:

• woocommerce_cart_hash

• woocommerce_items_in_cart

• wp_woocommerce_session_

You may disable cookies through your browser settings, though some features may not function properly.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.

No method of transmission over the Internet is 100% secure, but we follow industry best practices.

9. Age Requirement

By using this website, you confirm that you are at least the age of majority in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on this page.

If our business is acquired or merged, your information may be transferred to the new entity to continue service.

11. Contact Us

For questions, requests, or complaints regarding your personal data, please contact our Privacy Compliance Officer at: support@charpie.cn