Due to the specialized and technical nature of underwater ROV products, all returns are subject to prior authorization.

Return Eligibility

Returns may be accepted only if all of the following conditions are met:

• A Return Merchandise Authorization (RMA) is obtained from CHARPIE in advance

• The product is unused, unpowered, unsubmerged, and in original condition

• All original accessories, cables, packaging, and documentation are included

• The return request is submitted within 7 days of delivery

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been powered on, tested, submerged, or deployed

• Customized, modified, or made-to-order systems

• Products damaged due to improper use, mishandling, or environmental exposure

• Consumable components (e.g. seals, batteries, O-rings) unless DOA

DOA (Dead on Arrival)

If a product is dead on arrival (DOA), the customer must notify CHARPIE within 48 hours of delivery, including photos or video evidence.

After verification, CHARPIE will offer one of the following options:

• Replacement unit

• Repair at no cost

• Refund (at CHARPIE’s discretion)

Refund Terms

Approved refunds will be processed after inspection and verification of the returned product.

• Refunds are issued to the original payment method

• Original shipping, customs duties, and taxes are non-refundable

• A restocking fee (typically 10–20%) may apply for non-defective returns

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a confirmed manufacturing defect

• The product must be properly packaged and insured during return shipment.